How To Guide

A comprehensive How-To-Guide for SkyCafe users.

  • SUBMIT A LISTING
  • BECOME A VENDOR
  • How to submit a listing with SkyCafe!

    Note: To create a listing on SkyCafe you will need to provide a physical street address which you are able to hide from displaying on your listing if you wish.

    SkyCafe offers you 4 different listing categories.

    All listing search pages display a list of discovered listings as well as a map with a location marker pin of those listings that have opted for their location to be shown on the map.

    Read Map Marker Info

    All listings that have opted to not hide their physical street address on their listing will also have their location pinned to the geographical map on search and listing pages.  By not hiding your physical address you also benefit from the included LocalBusiness Schema.
    What is Local Business Schema? “Local business schema is a structured data markup language that can be added to your website to make it easier for search engines to establish what type of organisation you are and what it is that you do. Schema is helpful in optimising your website for local SEO and is a major search engine ranking factor.”

    If you choose to hide your physical location:
    Your listing will hide your address from displaying on the website and will also remove your location marker pin from maps.

    Your listing will still appear in the list of search results for all searches in your province, city or neighbourhood. Your listing will however not be displayed on the map that accompanies all listing search pages and listings. Your Local Business Schema will be stripped from your listing which might cause it to not be as discoverable on search engines for broader search terms relating to your business. If someone however searches for your business name verbatim as you have it listed on SkyCafe; – you will still appear in search engine search results as all listings are indexed by various search engines.

    If you are still not 100% certain what this means; – please do get in touch with us and I will try explain this in further detail.

    Creating a listing on SkyCafe requires you to have a verified account. You can register for an account over here. Once registered you will need to verify your email address after which you can log in and create your listing from your profile page.

    Creating your listing

    Prepare the following info and images before creating your listing.

    1. Listing Title
    2. Listing Description – 180 characters min.
    3. Listing brief description
    4. Banner Image – (1200px by 390px)
    5. Logo Image – (600px by 360px)
    6. Gallery images – optional

    The procedure for all listing-categories is very similar. You will be presented with a form with various required and not required fields to fill in. All listings require a minimum of 180 characters in the ‘Listing Description’ field. You may upload up to 12 images for your listing. The first image will be used in the header(top section) of your listings’ detail page. You will be able to click-and-drag to re-arrange the order of your uploaded images. If you do not supply an image; – the default SkyCafe image for the listing category will be used. You will also be requested to upload a logo image of your business or artisanal listing which will be used when displaying search results. The logo image can be the same image as your listing header although needs to be sized according to the required spec. You can see all examples of our Demo listings over here.

    After selecting your package and filling in all the required details of your listing you will be presented with a ‘Submit Listing’ button which will redirect you to a checkout page where you will be required to make a secure PayFast payment of your listing subscription. Free listings do not need to supply any card details.

    Once submitted; – Your listing will be moderated and published the moment it has been given the all-clear. If there are any issues with your listing payment or it’s content; – we will contact you immediately to rectify the issue and/or to remove any disallowed content as per our Terms and Conditions statement.

    Free vs Paid

    Free listings:

    1. do not have access to list products for sale on the SkyCafe Marketplace and
    2. need to be reinstated every 6 months; – a SkyCafe T’s & C’s requirement that improves the accuracy of the listed information.

    Paid listings:

    1. have their own SkyShop and Product Management dashboard with an overview of product sales and visitor stats.
    2. renew automatically.

    You may choose to use your listing in any way that complies with our Terms & Conditions to market your products and/or services on offer. You can link to your own Online store or individual products for sale on the marketplace or other platforms. All listings (paid and free) are treated equally with regard to our inhouse marketing and search engine optimisation. Additional Product marketing and optimisation packages are available from your Account Dashboard.

    Free Listing

    (manual renewal required every 6 months)
    R 0 every 6 months
    • SkyShop
    BIANNUAL

    Monthly Subscription

    (auto renews monthly unless cancelled)
    R 64 per month
    • SkyShop
    MONTHLY

    Annual Subscription

    (auto renews yearly unless cancelled)
    R 680 per year
    • SkyShop
    ANNUAL

    Creating an online storefront(SkyShop) that lists your products is affordable and easy to set up.

    Continue Reading ...

    SkyCafe offers you 4 different listing categories.

    All listing search pages display a list of discovered listings as well as a map with a location marker pin of those listings that have opted for their location to be shown on the map.

    Read Map Marker Info

    All listings that have opted to not hide their physical street address on their listing will also have their location pinned to the geographical map on search and listing pages.  By not hiding your physical address you also benefit from the included LocalBusiness Schema.
    What is Local Business Schema? “Local business schema is a structured data markup language that can be added to your website to make it easier for search engines to establish what type of organisation you are and what it is that you do. Schema is helpful in optimising your website for local SEO and is a major search engine ranking factor.”

    If you choose to hide your physical location:
    Your listing will hide your address from displaying on the website and will also remove your location marker pin from maps.

    Your listing will still appear in the list of search results for all searches in your province, city or neighbourhood. Your listing will however not be displayed on the map that accompanies all listing search pages and listings. Your Local Business Schema will be stripped from your listing which might cause it to not be as discoverable on search engines for broader search terms relating to your business. If someone however searches for your business name verbatim as you have it listed on SkyCafe; – you will still appear in search engine search results as all listings are indexed by various search engines.

    If you are still not 100% certain what this means; – please do get in touch with us and I will try explain this in further detail.

    Creating a listing on SkyCafe requires you to have a verified account. You can register for an account over here. Once registered you will need to verify your email address after which you can log in and create your listing from your profile page.

    Creating your listing

    Prepare the following info and images before creating your listing.

    1. Listing Title
    2. Listing Description – 180 characters min.
    3. Listing brief description
    4. Banner Image – (1200px by 390px)
    5. Logo Image – (600px by 360px)
    6. Gallery images – optional

    The procedure for all listing-categories is very similar. You will be presented with a form with various required and not required fields to fill in. All listings require a minimum of 180 characters in the ‘Listing Description’ field. You may upload up to 12 images for your listing. The first image will be used in the header(top section) of your listings’ detail page. You will be able to click-and-drag to re-arrange the order of your uploaded images. If you do not supply an image; – the default SkyCafe image for the listing category will be used. You will also be requested to upload a logo image of your business or artisanal listing which will be used when displaying search results. The logo image can be the same image as your listing header although needs to be sized according to the required spec. You can see all examples of our Demo listings over here.

    After selecting your package and filling in all the required details of your listing you will be presented with a ‘Submit Listing’ button which will redirect you to a checkout page where you will be required to make a secure PayFast payment of your listing subscription. Free listings do not need to supply any card details.

    Once submitted; – Your listing will be moderated and published the moment it has been given the all-clear. If there are any issues with your listing payment or it’s content; – we will contact you immediately to rectify the issue and/or to remove any disallowed content as per our Terms and Conditions statement.

    Free vs Paid

    Free listings:

    1. do not have access to list products for sale on the SkyCafe Marketplace and
    2. need to be reinstated every 6 months; – a SkyCafe T’s & C’s requirement that improves the accuracy of the listed information.

    Paid listings:

    1. have their own SkyShop and Product Management dashboard with an overview of product sales and visitor stats.
    2. renew automatically.

    You may choose to use your listing in any way that complies with our Terms & Conditions to market your products and/or services on offer. You can link to your own Online store or individual products for sale on the marketplace or other platforms. All listings (paid and free) are treated equally with regard to our inhouse marketing and search engine optimisation. Additional Product marketing and optimisation packages are available from your Account Dashboard.

    Free Listing

    (manual renewal required every 6 months)
    R 0 every 6 months
    • SkyShop
    BIANNUAL

    Monthly Subscription

    (auto renews monthly unless cancelled)
    R 64 per month
    • SkyShop
    MONTHLY

    Annual Subscription

    (auto renews yearly unless cancelled)
    R 680 per year
    • SkyShop
    ANNUAL

    Creating an online storefront(SkyShop) that lists your products is affordable and easy to set up.

  • How to create a SkyShop on SkyCafe!

    Note: In order to create a Storefront and add products to the marketplace you will be required to upgrade any free listing packages and/or subscribe to either the monthly or annual “Vendor Upgrade” listing package. Please refer to the “Submit a Listing” tab for more information.

    Once your Vendor package listing has been published, you will be required to complete the Vendor Agreement form. This process includes the acceptance of the SkyCafe Vendor Terms and Conditions statement and allows us to gather more information on the type of products you wish to sell and what your shipping requirements are.

    All Vendor applications that meet the Vendor Guidelines will be approved.

    Once we have approved your application you can proceed to create your own shopfront or SkyShop. Your storefront page can be linked from your listing detail page and will house all your products/services for sale. All products added to your SkyShop will be available on the marketplace for shoppers to search and filter through various categories of products.

    You can Activate your SkyShop button on your listing by editing  your listing and updating the “SkyShop Info” section towards the end of the page.

    Creating a ShopFront / SkyShop page on SkyCafe that lists all your published products is easy to set up and publish your first 25 products. Increasing your product quota carries an admin fee of R280-00 for every additional 50 products. Product quota increases does not affect your subscription package.

    To start creating your SkyShop you can navigate to your “Vendor Dashboard” > “Store Settings” > “Storefront” from the “Vendor Menu” found on your profile or account pages. Add a cover image (1200px by 390px) and a Store Logo (600px by 360px). Fill out your Store Name, Description, Contact Details and Store Address. You may leave “Address line 1” blank if you do not wish to display your physical address but please do add your Country, Province, Neighbourhood, City and Postal Code. Provision has also been made for you to display certain social account icons on your SkyShop.

    If you have specific policies regarding Shipping, Refund or Returns; – you can add these to the “Policies” section. If you leave the Policies section blank; – your SkyShop will automatically inherit the policies as stated in the SkyCafe Privacy Policy document. The Billing section is where you should enter your bank account details that SkyCafe can transfer weekly product sales payouts too.

    If you would like to allow for ‘Free Shipping’ or ‘Local Pickup’; – you can set this up under the ‘Shipping Settings’ section.

    The “Products Manager” menu allows you to view and add new products to your store. Adding new products is pretty straight forward. You can add individual products or import several products at once via a CSV import file. Important aspects to take note of here is that once you selected a Product Category; – it cannot be changed. If you wish to update a product category at a later stage to a more relevant category; – you will need to Contact SkyCafe Support. After you have selected your product category you will be taken to the “Product Details” page where you need to fill in the “Product Title”, “Product Short Description” and “Product Detailed Description”.

    You are able to select from 3 “Product Types” namely: “Simple Product”, “Grouped Product” and “Variable Product”.

    Simple Products are basic products that have no variations in size, colour or other attributes.

    Grouped Products combine the sale of 2 or more products at a reduced price.

    Variable Products are products that have variations in size and colour. You may add additional variation attributes to your product.

    If you wish to put a product on sale you can add the “Sale Price ” under the General Tab. You can also choose to schedule the sales price availability from-until dates.

    The  “Inventory” tab allows you to create a SKU (unique identifier) stock keeping unit for your product. This is a required field and without it your product cannot be sold. You may use numbers or letters including hyphens and underscores to create your SKU. You are also able to manage your stock levels by selecting the “Manage Stock” checkbox. This allows you to set your available stock quantity. If your products are “made-to-order” you will need to select the “Backorders”  option to “Allow”. You can also set a “Low Stock Threshold” to be notified of low stock. If you would only allow 1 item of a product to be sold per transaction; – you will need to select the “Sold Individually” checkbox.

    It is very important to set your products’ weight and dimensions under the “Shipping” tab to display accurate live shipping rates to your customers at checkout. If your products are for collection only; – then these can be left blank.

    You can set upsells and cross-sells to all your products which allows your customers to see more of your products during checkout. You can also set individual Shipping, Refund or Returns policies for each product.

    After submitting your product; – SkyCafe will be notified and we will review your product to inspect that all necessary fields have been completed and that you have not exceeded your allowed product limit. We also check that your listed product does not breach any of the “Vendor Terms and Conditions” agreement guidelines.

    If your product is in accordance with the abovementioned; – SkyCafe will publish your product and it will immediately appear on your SkyShop and will be available for sale on the SkyCafe Marketplace or from your SkyShop.

    If you require any assistance with the setup of your SkyShop; – please do not hesitate to ask.

    Continue Reading ...

    Once your Vendor package listing has been published, you will be required to complete the Vendor Agreement form. This process includes the acceptance of the SkyCafe Vendor Terms and Conditions statement and allows us to gather more information on the type of products you wish to sell and what your shipping requirements are.

    All Vendor applications that meet the Vendor Guidelines will be approved.

    Once we have approved your application you can proceed to create your own shopfront or SkyShop. Your storefront page can be linked from your listing detail page and will house all your products/services for sale. All products added to your SkyShop will be available on the marketplace for shoppers to search and filter through various categories of products.

    You can Activate your SkyShop button on your listing by editing  your listing and updating the “SkyShop Info” section towards the end of the page.

    Creating a ShopFront / SkyShop page on SkyCafe that lists all your published products is easy to set up and publish your first 25 products. Increasing your product quota carries an admin fee of R280-00 for every additional 50 products. Product quota increases does not affect your subscription package.

    To start creating your SkyShop you can navigate to your “Vendor Dashboard” > “Store Settings” > “Storefront” from the “Vendor Menu” found on your profile or account pages. Add a cover image (1200px by 390px) and a Store Logo (600px by 360px). Fill out your Store Name, Description, Contact Details and Store Address. You may leave “Address line 1” blank if you do not wish to display your physical address but please do add your Country, Province, Neighbourhood, City and Postal Code. Provision has also been made for you to display certain social account icons on your SkyShop.

    If you have specific policies regarding Shipping, Refund or Returns; – you can add these to the “Policies” section. If you leave the Policies section blank; – your SkyShop will automatically inherit the policies as stated in the SkyCafe Privacy Policy document. The Billing section is where you should enter your bank account details that SkyCafe can transfer weekly product sales payouts too.

    If you would like to allow for ‘Free Shipping’ or ‘Local Pickup’; – you can set this up under the ‘Shipping Settings’ section.

    The “Products Manager” menu allows you to view and add new products to your store. Adding new products is pretty straight forward. You can add individual products or import several products at once via a CSV import file. Important aspects to take note of here is that once you selected a Product Category; – it cannot be changed. If you wish to update a product category at a later stage to a more relevant category; – you will need to Contact SkyCafe Support. After you have selected your product category you will be taken to the “Product Details” page where you need to fill in the “Product Title”, “Product Short Description” and “Product Detailed Description”.

    You are able to select from 3 “Product Types” namely: “Simple Product”, “Grouped Product” and “Variable Product”.

    Simple Products are basic products that have no variations in size, colour or other attributes.

    Grouped Products combine the sale of 2 or more products at a reduced price.

    Variable Products are products that have variations in size and colour. You may add additional variation attributes to your product.

    If you wish to put a product on sale you can add the “Sale Price ” under the General Tab. You can also choose to schedule the sales price availability from-until dates.

    The  “Inventory” tab allows you to create a SKU (unique identifier) stock keeping unit for your product. This is a required field and without it your product cannot be sold. You may use numbers or letters including hyphens and underscores to create your SKU. You are also able to manage your stock levels by selecting the “Manage Stock” checkbox. This allows you to set your available stock quantity. If your products are “made-to-order” you will need to select the “Backorders”  option to “Allow”. You can also set a “Low Stock Threshold” to be notified of low stock. If you would only allow 1 item of a product to be sold per transaction; – you will need to select the “Sold Individually” checkbox.

    It is very important to set your products’ weight and dimensions under the “Shipping” tab to display accurate live shipping rates to your customers at checkout. If your products are for collection only; – then these can be left blank.

    You can set upsells and cross-sells to all your products which allows your customers to see more of your products during checkout. You can also set individual Shipping, Refund or Returns policies for each product.

    After submitting your product; – SkyCafe will be notified and we will review your product to inspect that all necessary fields have been completed and that you have not exceeded your allowed product limit. We also check that your listed product does not breach any of the “Vendor Terms and Conditions” agreement guidelines.

    If your product is in accordance with the abovementioned; – SkyCafe will publish your product and it will immediately appear on your SkyShop and will be available for sale on the SkyCafe Marketplace or from your SkyShop.

    If you require any assistance with the setup of your SkyShop; – please do not hesitate to ask.

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