How To Guide

Once your Vendor package listing has been published, you will be required to complete the Vendor Agreement form. This process includes the acceptance of the SkyCafe Vendor Terms and Conditions statement and allows us to gather more information on the type of products you wish to sell and what your shipping requirements are.

All Vendor applications that meet the Vendor Guidelines will be approved.

Once we have approved your application you can proceed to create your own shopfront or SkyShop. Your storefront page can be linked from your listing detail page and will house all your products/services for sale. All products added to your SkyShop will be available on the marketplace for shoppers to search and filter through various categories of products.

You can Activate your SkyShop button on your listing by editing  your listing and updating the “SkyShop Info” section towards the end of the page.

Creating a ShopFront / SkyShop page on SkyCafe that lists all your published products is easy to set up and publish your first 25 products. Increasing your product quota carries an admin fee of R280-00 for every additional 50 products. Product quota increases does not affect your subscription package.

To start creating your SkyShop you can navigate to your “Vendor Dashboard” > “Store Settings” > “Storefront” from the “Vendor Menu” found on your profile or account pages. Add a cover image (1200px by 390px) and a Store Logo (600px by 360px). Fill out your Store Name, Description, Contact Details and Store Address. You may leave “Address line 1” blank if you do not wish to display your physical address but please do add your Country, Province, Neighbourhood, City and Postal Code. Provision has also been made for you to display certain social account icons on your SkyShop.

If you have specific policies regarding Shipping, Refund or Returns; – you can add these to the “Policies” section. If you leave the Policies section blank; – your SkyShop will automatically inherit the policies as stated in the SkyCafe Privacy Policy document. The Billing section is where you should enter your bank account details that SkyCafe can transfer weekly product sales payouts too.

If you would like to allow for ‘Free Shipping’ or ‘Local Pickup’; – you can set this up under the ‘Shipping Settings’ section.

The “Products Manager” menu allows you to view and add new products to your store. Adding new products is pretty straight forward. You can add individual products or import several products at once via a CSV import file. Important aspects to take note of here is that once you selected a Product Category; – it cannot be changed. If you wish to update a product category at a later stage to a more relevant category; – you will need to Contact SkyCafe Support. After you have selected your product category you will be taken to the “Product Details” page where you need to fill in the “Product Title”, “Product Short Description” and “Product Detailed Description”.

You are able to select from 3 “Product Types” namely: “Simple Product”, “Grouped Product” and “Variable Product”.

Simple Products are basic products that have no variations in size, colour or other attributes.

Grouped Products combine the sale of 2 or more products at a reduced price.

Variable Products are products that have variations in size and colour. You may add additional variation attributes to your product.

If you wish to put a product on sale you can add the “Sale Price ” under the General Tab. You can also choose to schedule the sales price availability from-until dates.

The  “Inventory” tab allows you to create a SKU (unique identifier) stock keeping unit for your product. This is a required field and without it your product cannot be sold. You may use numbers or letters including hyphens and underscores to create your SKU. You are also able to manage your stock levels by selecting the “Manage Stock” checkbox. This allows you to set your available stock quantity. If your products are “made-to-order” you will need to select the “Backorders”  option to “Allow”. You can also set a “Low Stock Threshold” to be notified of low stock. If you would only allow 1 item of a product to be sold per transaction; – you will need to select the “Sold Individually” checkbox.

It is very important to set your products’ weight and dimensions under the “Shipping” tab to display accurate live shipping rates to your customers at checkout. If your products are for collection only; – then these can be left blank.

You can set upsells and cross-sells to all your products which allows your customers to see more of your products during checkout. You can also set individual Shipping, Refund or Returns policies for each product.

After submitting your product; – SkyCafe will be notified and we will review your product to inspect that all necessary fields have been completed and that you have not exceeded your allowed product limit. We also check that your listed product does not breach any of the “Vendor Terms and Conditions” agreement guidelines.

If your product is in accordance with the abovementioned; – SkyCafe will publish your product and it will immediately appear on your SkyShop and will be available for sale on the SkyCafe Marketplace or from your SkyShop.

If you require any assistance with the setup of your SkyShop; – please do not hesitate to ask.