FAQ and Suggestions

A comprehensive list of Frequently asked Questions for shoppers and vendors. Use the suggestions box at the bottom of this page to submit any queries not answered here.

  • SKYCAFE FAQ
  • MARKETPLACE FAQ
  • General questions relating to the SkyCafe platform.

    General questions relating to the SkyCafe platform.

    SkyCafe is a Business Directory Marketplace. We represent locals making and selling products and services within their neighbourhood.

    1. Register an account 2. Create a listing 3. Register as a Vendor 4. Create your SkyShop to add products or services to the Marketplace.

    Not all businesses need to become vendors.
    If you would like to sell products or services on the  SkyCafe Marketplace; – you will need to become a Vendor. The ‘Register as a Vendor’ menu option is activated on your profile once your subscription payment has been received.

    You may however use your SkyCafe listing to advertise products or services you have listed elsewhere. All listings are treated equally; – whether you become a SkyCafe Vendor or not.

    The SkyCafe platform was intentionally built in this manner for numerous reasons; – One of these being that it offers all SkyCafe listings equal benefits with regard to our marketing of business listings.

    Content provided in your listing is used to create SEO campaigns for all published listings which complements our marketing efforts to help you get traction on your investment with SkyCafe.

    Please follow our How To section.

    In order to sign up you need to “REGISTER“ on SkyCafe as a user. Once you have verified your account via a verification email; – you can log in to your account and select a listing subscription package from the “LISTING OPTIONS” menu in your account dashboard.

    Listing are free but to enable your SkyShop and start selling on the SkyCafe Marketplace; – you will need an upgraded listing subscription package which costs R680 per year or R64 per month. No commission is charged on product sales. A R35 admin fee is charged per transaction no matter how big or small your order is.

    Yes; – Your listing subscriptions renew according to the subscription package you have selected. Free listings need to be renewed manually once every 6 months. Paid listing subscriptions automatically renew according to the package selected.

    Subscriptions can be cancelled at any time. Cancelled subscriptions will run the course of the current subscription period after which time your listing and Vendor products will be unpublished.

    Yes; – To create a listing you need to provide a physical street address. This address can be hidden when creating your listing so only your city/town and neighbourhood or municipality will be displayed. If you choose to hide your address; – your business listing will still appear in searches but will not have a pinned marker on the map that accompanies all searches. Furthermore all address related schema for your business listing will be removed if you choose to hide your address.

    Yes; – SkyCafe has been developed by a SEO specialist. Much attention has been given to ensure all listings and products on SkyCafe are search engine friendly. All active listings are subjected to a curated SEO campaign which needs to be activated by filling out the “SEO Campaign” page accessible from your account profile.

    A successful SEO campaign is very much determined by the unique content provided in your listing and in the relevant product details of products added to the marketplace as well as the content provided in your SEO campaign application form.

    Your listing and products will be indexed by all major search engines. Besides the organic traffic your listing and products receive; – you should link to your listing and products from other websites and social media platforms.

    In addition you should share the curated posts generated by the SEO campaign which have been posted to the SkyCafe social platforms to your own social media platforms or blogs.

    You can search listings from our home page or from the ‘Search Icon’ in the navigation bar to find artisanal items, services offered or physical shops, bakeries, restaurants etc. in your area or within any specific location in South Africa. You can even search our directory of Online Stores.
    You can also make use of the ‘Product Search’ option to find specific products for sale within your neighbourhood or in the Marketplace.

    Like any other online store although if you purchase items from more than 1 Vendor/Seller; – You will notice a Shipping Charge for each Vendor/Seller in your Shopping Basket and Checkout pages as Vendors ship from different locations across South Africa. SkyCafe does not offer warehousing of Vendor items.

    Shipping costs are live quotes that have been calculated according to the cheapest option provided by UAfrica and it’s Shipping Partners.

    SkyCafe has partnered with PayFast allowing for secure payment processing with Visa or Mastercard.

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    SkyCafe is an Online Marketplace and Business Listing Directory. We represent locals making and selling products and services within their neighbourhood.

    1. Register an account 2. Create a listing 3. Register as a Vendor 4. Create a FREE SHOP to add products.

    Not all businesses need to become vendors.
    If you would like to sell products on SkyCafe; – you will need to become a Vendor. The ‘Register as a Vendor’ menu option is activated on your profile once your subscription payment has been received.

    The SkyCafe platform was intentionally built in this manner for numerous reasons; – One of these being that creating a Storefront / SkyShop on SkyCafe is entirely free of charge and to prevent misuse of the platform we have decided to include the creation of a SkyCafe/SkyShop under a listing subscription fee. Your listing content is then used to create SEO campaigns for all published listings which complements our marketing efforts to help you get traction on your investment with SkyCafe.

    Please follow our How To section.

    In order to sign up you need to “REGISTER“ on SkyCafe as a user. Once you have verified your account via a verification email; – you can log in to your account and select a listing subscription package from the “LISTING OPTIONS” menu in your account dashboard.

    Listing subscription packages on SkyCafe costs R360 per year or R48 per month. No commission is charged on product sales. A R35 admin fee is charged per transaction no matter how big or small your order is.

    Yes; – Your listing subscription automatically renews according to the subscription package you have selected. Renewed subscriptions keeps your listing active which in turn keeps your Storefront page live and products available on the SkyCafe Marketplace.

    Subscriptions can be cancelled at any time. Cancelled subscriptions will run the course of the current subscription period after which time all your listings and Vendor products will be unpublished. You may reactivate your listing again at any time by re-publishing your listing and thereby renewing your subscription.

    Yes; – To create a listing you need to provide a physical street address. This address can be hidden when creating your listing so only your neighbourhood or area will be displayed. If you choose to hide your address; – your business listing will still appear in searches but will not have a pinned marker on the map that accompanies all searches. Furthermore all address related schema for your business listing will be removed if you choose to hide your address.

    Yes; – SkyCafe has been developed by a SEO specialist. Much attention has been given to ensure all listings and products on SkyCafe are search engine friendly. All active listings and products on the marketplace are subjected to a curated SEO campaign which needs to be activated by filling out the “SEO Campaign” page accessible from your account profile.

    A successful SEO campaign is very much determined by the unique content provided in your listing and in the relevant product details of products added to the marketplace as well as the content provided in your SEO campaign application form.

    Your listing and products will be indexed by all major search engines. Besides the organic traffic your listing and products receive; – you should link to your listing and products from other websites and social media platforms.

    You can search listings from our home page to find artisanal items, services offered or physical shops, bakeries, restaurants etc. in your area or any specific location within South Africa. You can even search our directory of Online Stores.
    You can also make use of the ‘Product Search’ option to find specific products for sale within your neighbourhood or in the Marketplace.

    Like any other online store although currently you can only purchase products from a single Vendor per transaction. If you would like to purchase items from different suppliers; – you will need to initiate a separate ‘Check-Out’ transaction from each Vendor.

    SkyCafe has partnered with PayFast allowing for secure payment processing with Visa or Mastercard.

    General questions relating to the SkyCafe platform.

    SkyCafe is an Online Marketplace and Business Listing Directory. We represent locals making and selling products and services within their neighbourhood.

    1. Register an account 2. Create a listing 3. Register as a Vendor 4. Create a FREE SHOP to add products.

    Not all businesses need to become vendors.
    If you would like to sell products on SkyCafe; – you will need to become a Vendor. The ‘Register as a Vendor’ menu option is activated on your profile once your subscription payment has been received.

    The SkyCafe platform was intentionally built in this manner for numerous reasons; – One of these being that creating a Storefront / SkyShop on SkyCafe is entirely free of charge and to prevent misuse of the platform we have decided to include the creation of a SkyCafe/SkyShop under a listing subscription fee. Your listing content is then used to create SEO campaigns for all published listings which complements our marketing efforts to help you get traction on your investment with SkyCafe.

    Please follow our How To section.

    In order to sign up you need to “REGISTER“ on SkyCafe as a user. Once you have verified your account via a verification email; – you can log in to your account and select a listing subscription package from the “LISTING OPTIONS” menu in your account dashboard.

    Listing subscription packages on SkyCafe costs R680 per year or R64 per month. No commission is charged on product sales. A R35 admin fee is charged per transaction no matter how big or small your order is.

    Yes; – Your listing subscription automatically renews according to the subscription package you have selected. Renewed subscriptions keeps your listing active which in turn keeps your Storefront page live and products available on the SkyCafe Marketplace.

    Subscriptions can be cancelled at any time. Cancelled subscriptions will run the course of the current subscription period after which time all your listings and Vendor products will be unpublished. You may reactivate your listing again at any time by re-publishing your listing and thereby renewing your subscription.

    Yes; – To create a listing you need to provide a physical street address. This address can be hidden when creating your listing so only your neighbourhood or area will be displayed. If you choose to hide your address; – your business listing will still appear in searches but will not have a pinned marker on the map that accompanies all searches. Furthermore all address related schema for your business listing will be removed if you choose to hide your address.

    Yes; – SkyCafe has been developed by a SEO specialist. Much attention has been given to ensure all listings and products on SkyCafe are search engine friendly. All active listings and products on the marketplace are subjected to a curated SEO campaign which needs to be activated by filling out the “SEO Campaign” page accessible from your account profile.

    A successful SEO campaign is very much determined by the unique content provided in your listing and in the relevant product details of products added to the marketplace as well as the content provided in your SEO campaign application form.

    Your listing and products will be indexed by all major search engines. Besides the organic traffic your listing and products receive; – you should link to your listing and products from other websites and social media platforms.

    You can search listings from our home page to find artisanal items, services offered or physical shops, bakeries, restaurants etc. in your area or any specific location within South Africa. You can even search our directory of Online Stores.
    You can also make use of the ‘Product Search’ option to find specific products for sale within your neighbourhood or in the Marketplace.

    Like any other online store although if you purchase items from more than 1 Vendor/Seller; – You will notice a Shipping Charge for each Vendor/Seller in your Shopping Basket and Checkout pages as Vendors ship from different locations across South Africa. SkyCafe does not offer warehousing of Vendor items.

    Shipping costs are live quotes that have been calculated according to the cheapest option provided by UAfrica and it’s Shipping Partners.

    SkyCafe has partnered with PayFast allowing for secure payment processing with Visa or Mastercard.
  • Questions relating to the SkyCafe Marketplace

    SkyCafe has partnered with several delivery companies in South Africa enabling nationwide delivery of your precious items. Store owners can opt to use the in-house shipping rates offered by our shipping partners to take advantage of their competitive rates as well as an easy one-click shipping setup option,

    …or include shipping costs into product costs and thereby offer “Free Shipping” to it’s customers

    …or offer “Free Shipping” and have SkyCafe deduct shipping costs from their weekly Vendor payouts.

    …or select to offer “Local Pickup” collection of purchased items.

    If you have selected the in-house shipping rates offered by our shipping partners you will currently only be allowed to deliver your products nationally within the South African borders.

    If you offer “Free Shipping” you will be responsible for arranging your own shipping partner and bearing the cost of shipping. You will also have to create a Shipping Policy that outlines any custom duties that may be applicable.

    Our business model has been conceptualised and developed to protect the end-user or customer as well as give our Vendors the ability to receive frequent payouts of products sold or services offered.
    Our payout system does bulk payouts once a week for all delivered products.

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